FAQ’s
Frequently Asked Questions
We provide non-emergency medical transportation including wheelchair-accessible vans, ambulatory transport, and white glove concierge services for medical appointments, therapy sessions, and personal events across Okhalama City and nearby communities.
Our services are available to seniors, individuals with mobility challenges, patients recovering from surgery, and anyone needing safe, reliable transportation for health-related or personal reasons.
Yes, all our vehicles are ADA-compliant and equipped to accommodate both manual and powered wheelchairs.
Yes, we provide personal event transportation to social gatherings, family visits, religious services, and more.
Absolutely. Our drivers are trained in assisting elderly and mobility-challenged passengers, and we offer ambulatory and wheelchair-accessible options.
Yes, we specialize in transporting clients to medical appointments, physical therapy, dialysis, outpatient procedures, and more.
Yes, we have a monthly package with 4 rides, 8 rides and 10 rides scheduled for clients who require transportation on a weekly or daily basis. You can check the pricing list for more information
We monitor appointment durations and stay flexible to adjust return pick-up times accordingly.
Ambulatory transport is for clients who can walk with or without assistance but still need help getting to and from appointments safely and comfortably.
Our white glove service includes door-to-door assistance, help with stairs or elevators, personal escort to check-in at appointments, and a higher level of personalized care.
Yes, all our drivers are trained to assist clients from door to door, ensuring their comfort and safety throughout the journey.
We recommend booking at least 24–48 hours in advance, although same-day services may be available depending on schedule and location.
Yes, we operate 7 days a week, including most holidays, depending on availability.
Yes, family members, caregivers, or case managers can book rides on behalf of clients.
Pricing depends on distance, level of assistance required, and the type of service (wheelchair, ambulatory, white glove). Pricing details are available on our website.
We can work with certain insurance providers. Please contact us to confirm if your policy covers non-emergency medical transportation.
Some services such as extended wait times or white glove care may incur additional fees, which will be discussed at the time of booking.
Our fleet includes wheelchair-accessible vans, ambulatory-friendly vehicles, and clean, comfortable, regularly maintained vehicles equipped with safety features.
Yes, all drivers undergo background checks, CPR/First Aid training, and special certification for assisting medical and mobility-challenged clients.
We prioritize safety through rigorous vehicle inspections, trained drivers, proper wheelchair restraints, and personalized attention during every ride.
